Effective Date: March 15, 2026
Joe’s Scanner respects your privacy and is committed to being transparent about what information may be collected, how it may be used, and what choices users have.
This Privacy Policy applies to the Joe’s Scanner website, the Joe’s Scanner app, Joe’s Scanner hosted services, user accounts, subscriptions, and related support or service interactions.
By using Joe’s Scanner, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Joe’s Scanner may collect the following categories of information:
Account Information
When you create or use an account through Joe’s Scanner, we may collect your email address and other account-related information you choose to provide.
Website and Profile Information
If you update your account, submit forms, contact support, or otherwise interact with the Joe’s Scanner website, we may store the information you provide, including account preferences and profile information associated with your use of the service.
App and Service Information
When you use the Joe’s Scanner app or connect to Joe’s Scanner hosted services, certain technical and operational information may be collected to provide, maintain, secure, and improve the service.
This may include:
- app version
- device type
- operating system version
- connection status
- feature usage
- service diagnostics
- error and troubleshooting information
- other limited telemetry related to operation of the app or hosted service
Subscription and Access Information
Joe’s Scanner may maintain information needed to manage subscriptions, service access, account status, eligibility, and related entitlements.
2. How We Use Information
Joe’s Scanner may use collected information to:
- provide access to the website, app, and hosted services
- authenticate users and manage accounts
- manage subscriptions and service access
- respond to support requests
- troubleshoot technical issues
- improve reliability, functionality, and performance
- maintain security and prevent misuse
- comply with legal obligations
3. App Telemetry and Diagnostics
When the Joe’s Scanner app is connected to Joe’s Scanner hosted services, limited telemetry and diagnostic information may be collected.
This information may be used for:
- service operation
- reliability monitoring
- troubleshooting
- product improvement
- abuse prevention
- support and diagnostics
Telemetry collected by Joe’s Scanner is intended to be limited to operational and service-related information. Joe’s Scanner does not use third-party crash reporting services for app crash reporting.
4. Custom TR Clients and Telemetry Controls
If you use the Joe’s Scanner app with a custom or third-party TR connection, telemetry controls may be available in the app settings.
For custom TR clients, telemetry can be turned off in settings where that option is available.
Disabling telemetry may reduce the ability of Joe’s Scanner to troubleshoot issues, diagnose failures, or provide certain forms of support related to custom connections.
5. Hosted Services and Third-Party Services
If you connect to Joe’s Scanner hosted services, certain service-side logs, diagnostics, and telemetry may be created as part of operating, maintaining, and securing the service.
If you connect the Joe’s Scanner app to a custom or third-party server, that server may collect or process information under its own practices and policies. Joe’s Scanner is not responsible for the privacy, security, or data handling practices of third-party servers, custom TR operators, or external services not operated by Joe’s Scanner.
Users are responsible for reviewing the privacy practices of any third-party services they choose to use with the app.
6. Payments, Billing, and Subscriptions
Joe’s Scanner does not directly store full credit card numbers.
Purchases, subscription billing, checkout, and payment-related processing are handled through SureCart and its connected payment providers, including Stripe.
Joe’s Scanner may have limited access to certain transaction-related information needed to manage subscriptions and customer access, including:
- customer email address
- subscription or purchase status
- limited payment method reference information, such as the last four digits
- billing or address information displayed through SureCart for subscription and order management purposes
Joe’s Scanner does not directly store billing address information on the Joe’s Scanner website.
If SureCart or its connected payment providers are no longer used, Joe’s Scanner would no longer have access to the transaction information maintained through those systems.
For more information about how purchase, billing, customer, and payment-related information is handled, please review the following:
7. Cookies and Similar Technologies
The Joe’s Scanner website may use cookies and similar technologies for account access, session management, preferences, security, analytics, and normal website operation.
You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Comments, Forms, and User-Submitted Content
If the website allows comments, form submissions, support requests, or other user-submitted content, Joe’s Scanner may collect the information submitted through those features, along with related technical information such as IP address, browser details, or submission metadata when reasonably necessary for spam prevention, security, moderation, or support.
9. Embedded Content and Third-Party Links
Pages or content on Joe’s Scanner may include embedded content or links to third-party websites or services. Those third parties may collect data according to their own privacy policies.
Joe’s Scanner is not responsible for the privacy practices of third-party websites, payment providers, service providers, or external platforms linked from the website or app.
10. Data Retention
Joe’s Scanner retains information only as long as reasonably necessary for business, operational, support, security, subscription management, legal, and compliance purposes.
Different categories of information may be retained for different periods depending on why the information was collected, the nature of the service provided, and applicable legal or operational requirements.
Telemetry, logs, and diagnostics may be retained only as long as reasonably needed for troubleshooting, service maintenance, security, and product improvement.
11. Data Security
Joe’s Scanner takes reasonable steps to protect information from unauthorized access, misuse, alteration, or disclosure. However, no method of storage, transmission, or internet-based service is completely secure, and Joe’s Scanner cannot guarantee absolute security.
12. Your Choices
Depending on how you use Joe’s Scanner, you may be able to:
- update or correct account information
- change app settings, including telemetry settings for custom TR clients where available
- manage cookies through your browser
- cancel subscriptions according to the applicable purchase or billing terms
- contact Joe’s Scanner regarding account or privacy questions
13. Children’s Privacy
Joe’s Scanner is not directed to children under 13 and does not knowingly collect personal information from children under 13.
14. Do Not Sell Statement
Joe’s Scanner does not sell users’ personal information.
15. Changes to This Privacy Policy
Joe’s Scanner may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of Joe’s Scanner after changes are posted constitutes acceptance of the updated Privacy Policy.
16. Contact
If you have questions about this Privacy Policy or how Joe’s Scanner handles information, please contact Joe’s Scanner through the support page:
